All our products are packaged in sustainable packaging wherever possible. 


If you are based in the UK, we ship all our accessories and frame set/bikes direct from Donhou HQ.


If you are in Europe, then our bikes (both Utility and DSS models) are shipped direct to you from our European workshop. EU to EU.

Currently our accessories only ship from the UK however. So please be aware that there may be charges that we are not responsible for when you receive the goods. We're working on stocking our accessories in the EU also and hope to have this up and running soon. 

Rest of world

Our accessories ship around the world. Currently our bicycles ship around the world, excluding the USA and Canada. Any import duties and related charges are the customers responsibility. Please get in touch if you have any concerns.